Shipping policy

Granola Girl Shipping Policy

Thank you for shopping with Granola Girl! We’re committed to getting your orders to you quickly, safely, and efficiently. Please review our shipping policy below.

1. Order Processing

  • Processing Time: Orders are processed within 1-3 business days after purchase.

  • Business Days: Monday to Friday, excluding holidays.

  • Order Confirmation: Once your order is processed, you will receive a confirmation email with tracking information.

2. Shipping Rates & Delivery Times

We offer the following shipping options:

  • Standard Shipping (Canada & U.S.): 5-10 business days.

  • Express Shipping (Canada & U.S.): 2-5 business days.

  • International Shipping: 10-20 business days (availability varies by country).

Shipping costs are calculated at checkout based on your location and order size.

3. Free Shipping

  • Canada & U.S.: Free standard shipping on orders over $35 (before taxes and discounts).

4. Delivery Issues

  • Wrong Address: Ensure your shipping address is accurate. We are not responsible for orders shipped to incorrect addresses.

  • Lost or Stolen Packages: If your package is lost or stolen, please contact us, and we will assist in filing a claim with the shipping carrier.

5. International Shipping

  • Customs & Duties: International customers are responsible for any customs duties, taxes, or fees applied by their country.

  • Delivery Times: International delivery times may vary due to customs processing.

6. Order Tracking

  • After your order ships, you will receive a tracking number via email. Use this to track your package through the carrier’s website.

7. Returns & Exchanges

Contact Us

If you have any questions about shipping, please contact us at support@thegranolagirl.ca

Thank you for choosing Granola Girl!